Frequently Asked
Questions

Answers to the most common questions
about timelines, pricing, and how we work.

Who is RIVIX?

We are a Canadian apparel supplier that manages sourcing, production, and delivery for uniforms, workwear, and private label programs.

How does RIVIX make things easier?

You work with one person who keeps your order organized from end to end. You won’t experience any delays, back-and-forth, or the need to deal with multiple vendors.

Who do you work with?

We supply uniforms, workwear, and branded apparel for government, industrial, hospitality, healthcare, fashion, and promotional programs.

How do I get started?

Send an inquiry. Once we know your product goals, we prepare samples and confirm timelines before production begins.

Can you handle custom designs?

Yes. We manage everything from patterns and trims to packaging and labeling, and we make sure each item meets your specifications and brand standards.

What is the typical turnaround time?

Most programs move from sample approval to shipment in about two weeks. The timeline depends on the volume and product type.

Do you provide samples before bulk orders?

Yes. Samples are confirmed before production so you can check fit, construction, and quality.

What standards do you follow?

All production follows recognized global standards including ISO, CSA, and EN safety requirements.

How do you manage quality control?

Every unit is inspected before shipment. Our team oversees fabric testing, stitching, finishing, and packing at each step.

Do you offer sustainable or eco-friendly options?

Yes. We support recycled and low-impact fabrics where required.

Where do you ship?

We deliver across Canada, the United States, and Europe.

Do you handle freight and customs?

Yes. We manage freight, duties, and documentation for a smooth import.

Can I track my shipment?

Yes. Tracking is provided with every order.

How will we communicate during production?

You’ll have one dedicated contact who provides clear updates from sampling to delivery.

Do you support long-term programs and reorders?

Yes. Many clients work with us for ongoing uniform and apparel programs to keep quality consistent year-round.

What happens after delivery?

We follow up to confirm quality and assist with any reorders or adjustments.